TWO SIDES TO THE COIN
Contractors are finding that enhanced diagnostic features are a two-sided coin for their businesses and technicians. On the flip side of the benefits are some emerging trends to watch for, as well as address in the company, as time progresses.
Advanced diagnostics for HVACR troubleshooting. - The ACHR News.
Joe Kokinda, president and CEO of Professional HVAC/R Services Inc., Avon Lake, Ohio, has seen a reduction in critical thinking skills over the years since some of the more advanced diagnostic devices have come to market.
“Many just want to know if there is an app for that,” he said. “While it is true that many tools and videos are very helpful, it is also true that if there is not a video or app for older equipment still in use, we see many [who are] not able to relate to past experiences and gain the result without calling one of our older technicians.”
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